SHIPPING & RETURNS
RETURN & EXCHANGE POLICY
Returns Stealth Electric Bikes stands behind the quality of its products and we hope you’re 100% happy with your purchase. If for some reason you are not satisfied with your product you may return it within 30 days for a refund, exchange or store credit.
However, if you’re unsatisfied with your purchase, you can return it subject to the terms below:
You must have an original receipt or packing slip to complete your return. Product can be returned only after obtaining Returns Approval from Us by emailing firstname.lastname@example.org.
Any product returned without providing the required Returns approval notice will be rejected and returned, at customer’s expense, to customer.
Returned product must be in new and unused condition. We will only accept returns on items that are as new, unworn, and unopened (unless faulty). We cannot accept returns or exchanges on items that have been installed or damaged (e.g. clamp marks on handle bars or electrical items with cut wires).
Stealth Electric Bikes reserves the right to inspect all returned product and documentation to determine compliance with this policy. We have the right to reject any return if customer has not complied with this policy.
Approved and accepted returns are eligible for return of the purchase price of the product, less a $500 restocking fee and all shipping, customs, and other fees including but not limited to PayPal, finance or credit card fees incurred by Stealth Electric Bikes.
Customer is responsible for shipping costs to return product.
Custom built products are final and are not eligible for returns, changes or alterations unless otherwise agreed to by Us in writing and all conditions of this policy have been met.
Note that items purchased through a dealer must be returned at those locations.
Orders will be shipped Monday – Friday by 5pm each day. Typically we ship out the same or next business day.
We use DHL Express for all international shipping. Tracking Numbers will be supplied where applicable. We do not lower the value on international packages and you are required to cover any additional tax, duties and fees your local customs office may charge.
This product has been manufactured and tested to the highest quality standards by Stealth Electric Bikes Pty Ltd. This Limited Warranty offered by Stealth covers defects in material or workmanship in new Stealth products. This warranty extends to the original purchaser only and is non-transferable. Only consumers purchasing Stealth products from authorized Stealth retailers or resellers or through the Stealth website may obtain coverage under our limited warranties.
What is covered?
Stealth Electric Bikes warrants this product against defects in material or workmanship as follows:
Stealth Electric Bikes will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Stealth is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, Stealth may elect to refund the purchase price in exchange for the return of the product.
How Long Does The Coverage Last?
Stealth offers a lifetime warranty on all B-52, F-37 and H-52 frames
(including swingarms). Warranty extends to the structural integrity of the frame only and does not cover paintwork, scratches or corrosion. 12 months for all other components from the documented date of purchase, depending on the type of product and where it was purchased.
What Our Warranty Does Not Cover?
Our warranties do not cover any problem that is caused by:
A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident, alteration or extreme climates.
C. Accessories, connected materials and products, or related products not manufactured by Stealth Electric Bikes.
D. Damage from extreme riding activities such as back flips, competition racing, jumping, stunt riding, ramp jumping, or similar activities not consistent with the intended use of the product. Stunts and extreme riding which may be seen in our advertising are performed under controlled conditions using professional riders. They are for demonstration purposes only and similar riding activity will not be covered under our warranty.
Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
As our bikes are hand-crafted in Australia to your unique specification, shipping times vary from 2-8 weeks. Estimated delivery time is approximately 2 to 8 weeks from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding Public holidays in Victoria, Australia). Estimated times are to be used as a guide only depending on your location and the availability of stock. Once your order is place, We will be in contact within 24 business hours to confirm specifications and delivery times.
Shipping Method Shipping method and cost will be confirmed at time of placement of order.